My profile – Emma Eportfolio

About me

With 16 years of dedicated experience in Project Management, my professional journey has spanned diverse areas, allowing me to navigate and lead through both challenging and exhilarating paths. I thrive on aligning with the opportunities, objectives, and needs of companies seeking to propel their businesses forward through digital transformations anchored in smart integration strategies.

Above all, I hold firm to the belief that it is possible to work with intensity without sacrificing happiness. This conviction not only shapes my professional approach, but also influences the daily lives of the teams I am a part of. Join me in the pursuit of achieving professional excellence while embracing joy along the way! 😉

Professional experience

Event and Customer Service Specialist
BDG Solutions - Canada 2024
Playing a key role in event organization and direct customer service across various capacities, focusing on ensuring a seamless experience for attendees and maintaining high standards of service and safety.
Event Setup:
Preparing and organizing event spaces, ensuring flawless execution and a welcoming environment for attendees by following instructions carefully.
Customer Service:
Serving as a server at events, providing exceptional service and ensuring customer satisfaction in every interaction, with a focus on safety and efficiency.
Client Reception:
Responsible for welcoming and guiding visitors at locations such as Little Canada and Decco, ensuring a positive experience from arrival.
Access Control and Safety:
Monitoring and controlling access during events, contributing to the security and well-being of clients and participants.

Instructor
Queen's College of Business, Technology & Public Safety - Canada 2024
Lead courses in Career Preparation and Development, as well as Development of Products and Services in International Marketing.
Creating engaging lesson plans and fostering a supportive learning environment for students from diverse backgrounds.
Dedicated to upholding the institution's reputation for excellence by preparing students for success in their future careers.

Consulting Manager
Globality IT - Brazil
Lead Consulting Manager for Globality IT, a Brazilian firm venturing into the Canadian market at the forefront of launching the operations in Canada.
Analyze entry into the Canadian market, attracting new customers and establishing strategic partnerships that are aligned with the company's commitment to ecological and sustainable practices.

Consulting Manager
Sensedia - Brazil 2021/2024
Specializing in empowering exceptional companies through transformative digital initiatives, cultivating high-performance professionals and teams, and fostering a winning atmosphere that aligns seamlessly with the distinctive Sensedia style. Together, embarking on a journey dedicated to ensuring the successful delivery of projects, with a key focus on enhancing integration and collaboration among teams, clients, and partners.
Overseeing multiple accounts, providing unwavering support to clients in achieving their goals and business strategies.
Managing more than 60 employees across different teams on multiple projects.
Delivering hundreds of software projects successfully.
Skillfully managing various team leaders to orchestrate successful project deliveries
Serving clients in various sectors, particularly in the financial and retail industries.
Cultivating strong relationships with internal departments, fostering a collaborative environment that fuels innovation and growth.

Team Leader
Aimed at the development of people and their skills, supporting the formation of a high-performance team genuinely engaged with the client's business.
Worked collaboratively to ensure the delivery of projects, emphasizing integration and collaboration between teams, customers, and partners.
Focused on continuous improvement of processes and work relations, actively contributing to the removal of impediments and creating opportunities to deliver quality and value to clients.
Managed both people and incredible projects in a unique and special way, consistent with Sensedia's distinctive approach.

Owner and Managing Director
Ativah Consulting - Brazil 2018/2020
Started, owned, and ran a company specialized in the creation of training programs and lectures focused on Humanized Project Management and Human Development.
Developed and delivered training programs using the main frameworks in project management (PMP, Scrum, design thinking, etc.) available in the market.
Combined different engagement proposals with exclusive techniques and resources to enhance training effectiveness.
Provided consulting in People Management to raise productivity levels and results, focusing on the convergence of purposes.
Conducted lectures and workshops that emphasized the importance of humanized approaches in project management and development.

Project Leader
Bradesco Seguros - Brazil 2012/2018
Led IT projects related to the company’s Relationship Center. Managed the entire life cycle of projects and performed the integration between the business and IT areas.
Preparation of documents, indicators, and presentations to the board on the status of projects and action plans.
Management of the scheduling and other resources used to map, control, mitigate risks, and assist in the proper execution of projects
By TO Brasil as a Project Manager
Provided assistance to Bradesco Seguros, leading projects and actively participating in all phases of the life cycle of various IT projects.
Interfaced with development, infrastructure, support, management, and the supply of printing services to suit the environment.
Utilized main frameworks in project management consulting to support scope, quality, cost, and deadline compliance needs.
Served as the company’s printing production consultant, acting as the focal point for improvement actions and production deviation control.
Identified and mitigated risks, interfacing with printing centers (printing service providers) to monitor the evolution of demands, correct failures, and oversee the migration/implementation of products.
By MJV Innovation as a Project Leader
Assistance to Bradesco Seguros, in charge of printing-related projects with significant movement of prints, ensuring compliance with the scope, cost, quality, and deadlines determined by the project plan.
Intense integration with internal and external teams.
Coordination and monitoring of the implementation of work packages and validation of deliveries.
By Stefanini as a Project Leader
Assistance to Bradesco Seguros supporting the planning of commercial actions and the delivery of projects related to the health sector/products.
Identification of client needs and interaction with consultants to propose appropriate solutions.
Preparation of proposals and follow-up on the commercial process.
Ensuring project delivery in accordance with current methodologies and quality metrics.

Managing Partner
Apolo Produções - Brazil 2003/2012
Direction and management of the company's projects involving the construction of exhibition areas, stages, and all infrastructure for concerts and corporate or artistic presentations.
Active participation in all stages of planning, development, coordination, and delivery of events and projects.
Management of internal and external teams.
Management of contracts and suppliers.

Academic Background

Certification

Courses

Project Management Course: Day-to-day Techniques and Tools Directed at the IT Market - Stefanini IT Solutions
Public Speaking Course / Good Speech - Master Simon Wajntraub
Preparatory Course for COBIT 5 Certification - Trainning Education Services
Preparatory Course for PMP Certification - Projectlab
Design Thinking - Design Thinking School
Facilitation Experience in Design Thinking- Design Thinking School
Management Philosophy in Practice - Thutor Consulting
Fundamentals in Project Management - Projectlab
Fundamentals in IT Service Management based on ITIL V3 Foundation
Project Management with MS Project - Projectlab
Service Management with ITIL - Stefanini IT Solutions
Mind Maps - Bradesco Education Institution
Marketing for Managers - Pragmática Consulting
Spontaneous Public Speaking with Theatrical Techniques - Calixto Oratory Techniques
Advanced PMBOK 5th Edition - Projectlab
Preparatory Course for Scrum Master Certification PSM I - Scrum Org
Positive Psychology - Bradesco Education Institution
Interpersonal Relationship - Bradesco Education Institution
Scrum Master - Scrum Org
CTFL Software Testing - TI Exams

Contact
Telephone:
+1 (647) 922 9973
Email:
efmbittencourt@gmail.com
My Linkedin Profile:
@emanuellebittencourt
My Address:
Mississauga - ON - Canada
Language Proficiency:
English
Native Language:
Portuguese

Language

Emmanuelle Bittencourt

About me

Professional experience

Academic Background

Certification

Courses

Emmanuelle Bittencourt E-portfolio – 2024© All rights reserved